At Liara, we want you to be happy with your purchase. If you have any issue with your order, please contact us and our team will assist you.
🔄 Exchange requests
- Exchange requests must be made within 7 days of delivery.
- The item must be unused, unworn, unwashed and in its original condition.
- For hygiene reasons, niqabs cannot be exchanged or returned once they have been worn or used.
📏 Wrong size
If you selected the wrong size, we will exchange it as long as the item is unused and the requested size is available in stock.
💭 Change of mind
If you change your mind, we offer an exchange only (no cash refund), subject to the conditions above.
📸 Wrong or damaged item
If you receive the wrong product or your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos/videos of the product
- A description of the issue
🚚 Return shipping
- For exchanges due to customer preference or wrong size selection, return shipping costs are the customer's responsibility.
- If Liara sent the wrong or damaged item, we will cover the return/replacement shipping.
💰 Refunds
Refunds are only issued for approved cases where a replacement or exchange isn't possible.
📞 How to request an exchange
Please contact Liara via WhatsApp with your order number, registered phone number and reason for the exchange.
WhatsApp: +91 7511122015
Email: liara.shope@gmail.com
🛍️ Shop Liara: www.liaracollection.com